TECHNICAL F.A.Q's

Having problems with the software download? Your questions should be answered in this section, but if not, feel free to contact our support email.

• What do I have to do in order to play at the casino?
• What are the minimum system requirements for running the casino software?
• How long is the download process?

Not sure which option to choose on the software download? Your questions should be answered in this section, but if not, feel free to contact our support email.

• What games do you offer?
• What happens if I am suddenly disconnected from your casino?
• I got a System Message saying "Game Mode Error". Why is that?
• I've placed my bet and I'm not happy with it. How can I modify it?
• I ran out of Fun Money. How can I get more

Have questions about using money in our casino? Your questions should be answered in this section, but if not, feel free to contact our support email.

• How do I make a deposit into my account?
• How long does it take to process my deposit?
• How do I cash out my winnings?
• How long does it take to receive my winnings?
• How safe is it to use my credit/debit card online, and how do I make a deposit using my credit/debit card?
• I submitted a deposit but my balance has not changed. What should I do?